Q: What is a TCC Hair System?
A: A TCC Hair System is an advanced non-surgical hair-prosthesis system. Designed for general cosmetic, hair loss, or thinning hair. No adhesives are required. All systems are customized to client needs.
Q: How do you determine whether or not a person is a candidate for this hair system?
A: Everyone can wear a TCC Hair System. Designing a TCC Hair Unit begins with a private consultation during which staff sit down with a client and understand needs and expectations. A questionnaire is asked to ensure customer satisfaction. Measurements are taking of the scalp to ensure security, natural look and feel, needs, and desired characteristics for the system. Once completed, the prosthesis is secured to the client's scalp with or without adhesive. Both options of the prosthesis allows the client to wash, style, and be physically active with their TCC Unit in complete confidence.
Q: Is everyone with any kind of hair loss a candidate for hair restoration via this system?
A: Yes. The TCC Unit benefits men, women, and children with or without hair loss.
Q: What are the potential side effects or ill effects of the system?
A: There are no potential side or ill effects because it is a non-surgical hair replacement system.
Q: How is this prosthesis different or better than a hairpiece, weave, or other type of hair-replacement alternative?
A: The TCC Hair Unit is an advanced cosmetic hair-replacement system. Even those with sensitive scalps can wear the unit without any issues. Traditional hair weaves requires thick hair for security and 2-4 week maintenance. This type of application could cause hair loss from tension. Not only tension, but hygiene could be a problem as the wearer is unable to wash their natural hair fully to ensure a clean and healthy scalp. With hair-transplant surgery, the patient must have enough of his or her own hair or “donor hair” to transplant to the area of hair loss. Hair loss due to autoimmune conditions such as alopecia areata, totalis, and universalis, as well as scarring alopecias, are not candidates for hair transplantation. The TCC Hair Unit is a wonderful option for all of these cases.
Q: What is the cost range for the entire process and prosthesis?
A: Overall, costs are based on thickness, color, and length of hair. The cost of a TCC Hair System (scalp prosthesis) starts at $400.
Q: Are the units insured?
A: All units $800+ are insured. Not including tax or color. Baldness, hairline reconstruction, and hairline tone are insured. Hair color tweaking within the first 15 days of purchase is also insured. This means no cost to clients.
Q: What kind of maintenance is required, how much does it cost, and how often is it needed?
A: Since this is a cosmetic hair-replacement system, clients can wash and style their unit as if it were their own hair. Another option is to have TCC staff wash, style, and re apply the unit. Visits are conducted in private and include wash, cut, re-color, and styling. Visits range from $65+.
Q: How long does the prosthesis last and is there a guarantee?
A: The prosthesis is completely custom-designed to the wearer and is worn every day, 24/7. Typically, the prosthesis lasts 12 months.
- Q: How do I provide my scalp measurements online?
A: Put measurements in the notes at checkout or submit an email with your measurements with your order number in the subject line. Get a soft measuring tape and follow the instructions below. Please use the inches side of the measuring tape. Measure your scalp like below:
- Q: Can I select XS, S, M, L cap size instead of providing custom measurements?
A: Yes, however, a custom foundation will have a much better fit and you still need to measure in order to select the correct size. Select your "head size" based of the measurements below. Your system could possibly complete faster than custom measurements.
Q: Do you hold hair systems?
A: No. The only hair systems we hold are those paid in full. If you come to either location and request a specific unit, you'll get a text message indicating a specific time for you to come for your fitting. Because it's not paid in full, another client can purchase. Please ensure TCC HAIR has the correct phone number to your device. If you paid 75% down, we'll hold the hair system for 15 days. After the 15 day mark, the unit is eligible for sale.
Q: Do you have a visual of the thickness of hair systems?
A: Yes. Please see below:
- 1.5 Bags of Hair
2.5 Bags of Hair
3.5 Bags of Hair
Q: Do you sell extensions?
A: Yes. Wholesale only. Please see Wholesale page.
Q: How often can I wash my hair system?
A: As often as you choose however, we suggest once per week.
Q: Do I need to wear a wig cap underneath my unit?
A: Wig caps help with keeping your hair flat and natural baby hairs out of the way. It's not imperative however, it gives a clean finish especially if you have long hair.
Q: Can I style the unit myself?
A: Yes. You can style your TCC unit as if you would your natural hair. Heat 450-500 degrees can be used daily. Just refrain from getting to close to the units scalp.
Q: Do you sell human hair units?
A: Yes, all units sold by TCC are 100% human hair and not synthetic.
Q: Does my insurance pay for my wig?
A: Some insurance companies will reimburse you or your medical plan covers a certain amount for your TCC Hair Unit. Please call your provider and inquire about hair/cranial prosthesis and the amount they'll cover. Once you purchase your hair unit, you'll provide them with your TCC invoice for reimbursement or we'll submit a claim.
- Q: How do I wash my unit?
A: Just as you would your natural hair. We suggest you use your products at home however, if your unit doesn't have the same look and feel when purchased, use our recommended products called 2 Chic by Giovanni: Pineapple + Ginger Shampoo and Conditioner. You can find this online and at your local Whole Foods. If you do not have this in your local Whole Foods, we'll ship these to you.
Q: Can I use a leave in conditioner for extra softness?
A: Yes. Maui Moisture shampoo and conditioner2 Chic by Giovanni: Pineapple + Ginger Leave in Conditioner.
Q: How can I change the style on my male unit?
A: All male units are cut and styled. After normal wash and conditioner, your unit will go back to its original state. For new styling, you'll have to schedule an appointment.
Q: What is your refund policy?
A: No refunds. Due to the nature of the product, we cannot extend refunds. We'll work with clients to fix any adjustments on the clients behalf and cost.
Q: What is your policy on deposits?
A: Deposit options no longer exists after 9/25/2018
Q: Are pre-designed units in store?
A: Yes. Pre-designed are in store. Units are based of previous clients scalp measurements. If nothing fits, we'll create a unit for you from scratch.
Q: What if I don't have an appointment but need a unit today?
A: You're more than welcomed to come at anytime we are open however, if with a client, you won't be able enter unless the client allows it. We'll politely ask you to wait in our lobby area till the clients appointment is finished.
Q: Do you make units with bundles and closers/frontals at the Houston location?
Q: How does the color process work online?
A: Select your color option when designing your unit online. If color is not listed, send an email with your desired color. An electronic invoice will get sent shortly after. Feel free to submit a picture to us with your desired look. Place order # in subject line.
Q: Could you explain shipping?
A: Shipping is as follows:
Units Designed In Store and Online (no insurance): 15-35 days
Units Designed In Store and Online (with insurance): 60 - 90 days
Online Units: Ships 15-35 business days
*please note scheduling may change due to natural disasters and current order scheduling
Q: Child units, which option should I select?
A: For kids under the age of 13, 1.5 bags of hair and sizes XXXS/XS are perfect. Be sure to select your color option.
Q: Scalp measurements, how do I get them for an exact hair system fit?
A: E-mail email@example.com for types of measurements. You can schedule a virtual or in office appointment to measure your scalp with our owner as well. If virtual appointment, we ask you have someone with you to help you measure your scalp as it'll be tricky doing it alone. But it can be done alone!
B: Measure your scalp at home for an exact fit. Submit scalp measurements to firstname.lastname@example.org