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Q: What is a TCC Hair System?
A: A TCC Hair System is an advanced non-surgical hair-hair system system. Designed for general cosmetic, hair loss, or thinning hair. No adhesives are required. All systems are customized to client needs.
Q: How do you determine whether or not a person is a candidate for this hair system?
A: Everyone can wear a TCC Hair System. Designing a TCC Hair system begins with a private consultation during which staff sit down with a client and understand needs and expectations. A questionnaire is asked to ensure customer satisfaction. Measurements are taking of the scalp to ensure security, natural look and feel, needs, and desired characteristics for the system. Once completed, the hair system is secured to the client's scalp with or without adhesive. Both options of the hair system allows the client to wash, style, and be physically active with their TCC Hair system in complete confidence.
Q: Is everyone with any kind of hair loss a candidate for hair restoration via this system?
A: Yes. The TCC Hair system benefits men, women, and children with or without hair loss.
Q: What are the potential side effects or ill effects of the system?
A: There are no potential side or ill effects because it is a non-surgical hair replacement system.
Q: How is this hair system different or better than a hairpiece, weave, or other type of hair-replacement alternative?
A: The TCC Hair system is an advanced cosmetic hair-replacement system. Even those with sensitive scalps can wear the hair system without any issues. Traditional hair weaves requires thick hair for security and 2-4 week maintenance. This type of application could cause hair loss from tension. Not only tension, but hygiene could be a problem as the wearer is unable to wash their natural hair fully to ensure a clean and healthy scalp. With hair-transplant surgery, the patient must have enough of his or her own hair or “donor hair” to transplant to the area of hair loss. Hair loss due to autoimmune conditions such as alopecia areata, totalis, and universalis, as well as scarring alopecias, are not candidates for hair transplantation. The TCC Hair system is a wonderful option for all of these cases.
Q: What is the cost range for the entire process and hair system?
A: Overall, costs are unique to each client. The cost of a TCC Hair System (scalp hair system) ranges between $900-$4500.
Q: Are the hair systems insured?
A: All hair systems $1500+ are insured. Not including tax or color. Baldness, hairline reconstruction, and hairline tone are insured. Hair color tweaking within the first 15 days of purchase is also insured. This means no cost to clients.
Q: What kind of maintenance is required, how much does it cost, and how often is it needed?
A: Since this is a cosmetic hair-replacement system, clients can wash and style their hair system as if it were their own hair. Blonde and pastel color hair systems have their own wash instructions. Another option is to have TCC staff wash, style, and re apply the hair system. Visits are conducted in private and include wash, cut, re-color, and styling. Visits range from $65+.
Q: How long does the hair system last and is there a guarantee?
A: The hair system is completely custom-designed to the wearer and is worn every day, 24/7. Typically, the hair system lasts 12 months.
Q: How do I provide my scalp measurements online?
A: Put measurements in the notes at checkout or submit an email with your measurements with your order number in the subject line. Get a soft measuring tape and follow the instructions below. Please use the inches side of the measuring tape. Measure your scalp like below:
Q: Can I select XS, S, M, L cap size instead of providing custom measurements?
A: Yes, however, a custom foundation will have a much better fit and you still need to measure in order to select the correct size. Select your "head size" based of the measurements below. Your system could possibly complete faster than custom measurements.
Q: Do you hold hair systems?
A: No. The only hair systems we hold are those paid in full.
- Q: Do you sell extensions?
A: Yes, online only. Wefts, I-Tips, Clip-Ins, Closures, and Frontals.
Q: How often can I wash my hair system?
A: As often as you choose however, we suggest once per week.
Q: Do I need to wear a hair system cap underneath my hair system?
A: Hair system caps help with keeping your hair flat and natural baby hairs out of the way. It's not imperative however, it gives a clean finish especially if you have long hair.
Q: Can I style the hair system myself?
A: Yes. You can style your TCC hair system as if you would your natural hair. Heat 450-500 degrees can be used daily. Just refrain from getting to close to the hair systems scalp.
Q: Do you sell human hair systems?
A: Yes, all hair systems sold by TCC are 100% human hair and not synthetic.
Q: Does my insurance pay for my hair system?
A: Some insurance companies will reimburse you for your hair system. Please call your provider and inquire about hair/cranial hair system. You'll pay for your hair system in full and then get reimbursed by your insurance.
Q: How do I wash my hair system?
A: Just as you would your natural hair. We suggest you use your products at home however, if your hair system doesn't have the same look and feel when purchased, use our recommended products called 2 Chic by Giovanni: Pineapple + Ginger Shampoo and Conditioner. You can find this online and at your local Whole Foods. If you do not have this in your local Whole Foods, we'll ship these to you.
Q: Can I use a leave in conditioner for extra softness?
A: Yes. Maui Moisture shampoo and conditioner2 Chic by Giovanni: Pineapple + Ginger Leave in Conditioner.
Q: How can I change the style on my male hair system?
A: All male hair systems are cut and styled. After normal wash and conditioner, your hair system will go back to its original state. For new styling, you'll have to schedule an appointment.
Q: What is your refund policy?
A: No refunds. Due to the nature of the product, we cannot extend refunds. We'll work with clients to fix any adjustments on the clients behalf and cost.
Q: What is your policy on deposits?
A: Deposits are not available.
Q: Are pre-designed hair systems in store?
A: Yes. Pre-designed are in store. Hair systems are based of previous clients scalp measurements. If nothing fits, we'll create a hair system for you from scratch.
Q: What if I don't have an appointment but need a hair system today?
A: You're more than welcomed to come in at anytime we are open however, if with a client, you won't be able enter unless the client allows it. We'll politely ask you to wait in our lobby area till the clients appointment is finished.
Q: Do you make hair systems with extensions and closers/frontals?
Q: How does the color process work online?
A: Select your color option when designing your hair system online. If color is not listed, send an email with your desired color. An electronic invoice will get sent shortly after. Feel free to submit a picture to us with your desired look. Place order # in subject line.
Q: Could you explain shipping?
A: We ship hair systems once the hair system is completed. All deliveries require a signature from client. Expect to have your hair system at your doorstep 30-35 days after designing. We do not ship on weekends. Orders need 2 business days before processing starts. For immediate shipping, please contact us.
Q: Child hair systems, which option should I select?
A: For kids under the age of 13 XS head size is perfect.
Q: What activities can I do in my hair system?
A: You can do almost anything in your hair system. Swim, gymnastics, dance the night away, shower, snorkel, run, exercise, play sports, hike, give birth, are just to name a few. We do not recommend diving. For extra confidence while doing physical activities, please contact us for adhesives.
Q: Is there a consultation fee?
A: No. Please schedule your FREE consultation online.
Q: Do you make hair systems for cancer patients?
A: Yes. We make hair systems for cancer patients. But we also make hair systems for everyone that suffers from hair loss.
Q: No call, no show?
A: After the second no call, no show, you will not be able to schedule an appointment.
Q: What can I expect during my in office consultation?
A: You'll create your custom hair system in the office. Family and friends are welcomed to help. There are hair systems in office to get a good look and feel however, hair systems are created to fit your scalp only. A hair system in-office may not fit you, be your hair color, or your hair style.
Q: Are you a wig store?
A: No. We do not have an unlimited about of styles and options in office. We are a hair loss clinic whom specializes in non-surgical custom hair systems.
Q: How is styling and color handled?
A: We work with Cecelia at The Upper Hand Salon in River Oaks in Houston, TX. Once the hair system foundation is created, the hair system is handed off to Cecilia for color and style. Clients have the options to (1) meet with Cecilia for color and style consultation and (2) to have their hair system cut and styled on them at the salon. If the client prefers not to have their hair system cut and styled on them at the salon (no privacy), the hair system is colored, cut, and styled before pick up in the office. No additional costs happens after first initial payment or at the salon. This only changes if changes were made after consultation.
Virtual clients do not have this option unless they come to Houston, TX.
Q: What are the terms with wholesale?
A: $300 admin and price list fee is required. Packages are 1k, 2.5k, 5k, and 10k. You'll sell under your own label and not TCC HAIR. Mink wholesale is textures body wave and straight only. Regular extensions come in all 15 shades and textures. Please call or email for more information.
Q: Can I shop extensions in the office?
A: No. Extensions are sold online only. The office is for the TCC HAIR LOSS CLINIC.
2323 South Voss Road Suite 125-A
Houston, TX 77057
Monday - Friday 9 AM - 7 PM
Saturday 9 AM - 5 PM