Q: What is a TCC Hair System?
A: A TCC Hair System is an advanced non-surgical hair-hair system system. Designed for general cosmetic, hair loss, or thinning hair. No adhesives are required. All systems are customized to client needs.
Q: How do you determine whether or not a person is a candidate for this hair system?
A: Everyone can wear a TCC Hair System. Designing a TCC Hair system begins with a private consultation during which staff sit down with a client and understand needs and expectations. A questionnaire is asked to ensure customer satisfaction. Measurements are taking of the scalp to ensure security, natural look and feel, needs, and desired characteristics for the system. Once completed, the hair system is secured to the client's scalp with or without adhesive. Both options of the hair system allows the client to wash, style, and be physically active with their TCC Hair system in complete confidence.
Q: Is everyone with any kind of hair loss a candidate for hair restoration via this system?
A: Yes. The TCC Hair system benefits men, women, and children with or without hair loss.
Q: What are the potential side effects or ill effects of the system?
A: There are no potential side or ill effects because it is a non-surgical hair replacement system.
Q: How is this hair system different or better than a hairpiece, weave, or other type of hair-replacement alternative?
A: The TCC Hair system is an advanced cosmetic hair-replacement system. Even those with sensitive scalps can wear the hair system without any issues. Traditional hair weaves requires thick hair for security and 2-4 week maintenance. This type of application could cause hair loss from tension. Not only tension, but hygiene could be a problem as the wearer is unable to wash their natural hair fully to ensure a clean and healthy scalp. With hair-transplant surgery, the patient must have enough of his or her own hair or “donor hair” to transplant to the area of hair loss. Hair loss due to autoimmune conditions such as alopecia areata, totalis, and universalis, as well as scarring alopecias, are not candidates for hair transplantation. The TCC Hair system is a wonderful option for all of these cases.
Q: What is the cost range for the entire process and hair system?
A: Overall, costs are unique to each client. The cost of a TCC Hair System ranges between $800-$4500. Lay-Buy is available at checkout. Product ships once paid in full (100%).
Q: Are the hair systems insured?
A: All hair systems $1500+ are insured. Not including tax or color. Baldness, hairline reconstruction, and hairline tone are insured. Hair color tweaking within the first 15 days of purchase is also insured. This means no cost to clients.
Q: What kind of maintenance is required, how much does it cost, and how often is it needed?
A: Since this is a cosmetic hair-replacement system, clients can wash and style their hair system as if it were their own hair. Blonde and pastel color hair systems have their own wash instructions. Maintenance can be done by us for an additional cost.
Q: How long does the hair system last and is there a guarantee?
A: The hair system is completely custom-designed to the wearer and is worn every day, 24/7. Your hair system will last a minimum of 1 year if properly maintained.
Q: How do I provide my scalp measurements online?
A: We'll send you an e-mail with how to measure your scalp once hair system is paid in full.
Q: Can I select XS, S, M, L cap size instead of providing custom measurements?
A: Yes. Your scalp measurements are needed to select your cap size.
Q: Do you hold hair systems?
A: No. The only hair systems we hold are those paid in full.
- Q: Do you sell extensions?
A: Yes, online only. Wefts, Clip-Ins, Closures, and Frontals.
Q: How often can I wash my hair system?
A: As often as you choose however, we suggest once per week an bi-monthly depending on color (blonde/pastels).
Q: Do I need to wear a stocking cap underneath my hair system?
A: Hair system caps help with keeping your hair flat and natural baby hairs out of the way. It's not imperative however, it gives a clean finish especially if you have natural hair around your hairline.
Q: Can I style the hair system myself?
A: Yes. You can style your TCC hair system as if you would your natural hair. Heat 450-500 degrees can be used daily. Just refrain from getting to close to the hair systems "scalp".
Q: Do you sell human hair systems?
A: All hair systems are 100% human hair and not synthetic.
Q: Does my insurance pay for my hair system?
A: Some insurance companies will reimburse you for your hair system. Please call your provider and inquire about hair/cranial hair system. You'll pay for your hair system in full and then get reimbursed by your insurance.
Q: How do I wash my hair system?
A: Just as you would your natural hair. We suggest you use your products at home however, if your hair system doesn't have the same look and feel when purchased, use our recommended products called 2 Chic by Giovanni: Pineapple + Ginger Shampoo and Conditioner or Maui Moisture. You can find these online and at your local Whole Foods or Walgreens.
Q: Can I use a leave in conditioner for extra softness?
A: Yes. Leave your conditioner on your hair system for an extra 10-20 minutes while detangling before rinsing.
Q: How can I change the style on my male hair system?
A: Male hair systems are styled and cut as designed. You can change the hair style on male systems depending on its length. The shorter = the lease amount of change.
Q: What is your refund policy?
A: No refunds. Due to the nature of the product, we cannot extend refunds. We'll work with clients to fix any adjustments on the clients behalf and cost.
Q: What is your policy on deposits?
A: Deposits are not available.
Q: Are pre-designed hair systems in store?
A: Yes. Pre-designed hair systems are in store.
Q: What if I don't have an appointment but need a hair system today?
A: Walk-is are welcomed if a consultation is not in session. We'll politely ask you to wait in our lobby area till the clients appointment is finished.
Q: Do you make hair systems with extensions and closers/frontals?
Q: How does the color process work online?
A: You shop from pre-designed hair systems with color or create your own. E-mail a picture of the color you desire for us to create the exact look.
Q: Could you explain shipping?
A: We ship hair systems once the hair system is completed. All deliveries require a signature from client. Expect to have your hair system at your doorstep 30-45 days after designing. We do not ship on weekends. Orders need 2 business days before processing starts. For immediate shipping, please contact us.
Q: Child hair systems, could these be created?
A: Yes, we make hair systems for kids daily.
Q: What activities can I do in my hair system?
A: You can partake in all activities. We do not recommend diving. For extra confidence while doing physical activities, please contact us for adhesives.
Q: Is there a consultation fee?
A: Depends on the hair style type. For toupees, there is a $100 consultation fee. All other hair systems require no fee.
Q: Do you make hair systems for cancer patients?
A: Yes. We make hair systems for cancer patients. We also make hair systems for everyone that suffers from hair loss.
Q: No call, no show?
A: After the second no call, no show, you will not be able to schedule an appointment.
Q: What can I expect during my in office consultation?
A: You'll design your custom hair system in the office. We'll discuss, length, texture, cap size, style, color, maintenance, skin tone, and thickness.
Q: Are you a wig store?
A: No. We do not have an unlimited about of styles and options in office. We are a hair loss clinic whom specializes in non-surgical custom hair systems.
Q: How is styling and color handled?
A: Once the hair system foundation is completed, the hair system is handed off to our lead stylist and barber color, cut and style. Clients have the options to (1) meet with stylist for color and style consultation and/or (2) to have their hair system cut and styled on them at the salon. If the client prefers not to have their hair system cut and styled on them at the salon (no privacy), the hair system is colored, cut, and styled before pick up in the office. No additional costs happens after first initial payment or at the salon. This only changes if changes were made after consultation.
Virtual clients do not have this option unless they come to Houston, TX.
Q: What are the terms with wholesale extensions?
A: Packages are 1k, 2.5k, 5k, and 10k. You'll sell under your own label.
Q: Can I shop extensions in the office?
A: No. Extensions are sold online only. The office is for the TCC HAIR LOSS CLINIC.
Q: Is the Spanish speaking specialist in the office?
A: No. Sonia works from our San Antonio site and is available to talk via phone weekdays between 5-7 PM and Saturday 9 AM - 5 PM. Please text to get on her schedule (781) 613-3816.
2323 South Voss Road Suite 125-A
Houston, TX 77057
Monday - Friday 9 AM - 7 PM
Saturday 9 AM - 5 PM